Shipping & Return

• Where are your packages shipped from?

All of our items are shipped from the Netherlands.

• I have not received part of my order. What should I do?

Your order may have been shipped in separate packages. We aim to ship complete orders as much as possible, however we may occasionally have to make separate shipments. If this has happened, we will contact you by email. If you have not received any emails from us and you are missing part of your order, please contact us as soon as possible here.

• Can I send my order to two addresses?

It is possible to have your order shipped to one address; if you would like to have items shipped to a different address, please place a separate order.

• How long will it take before I receive my order?

All items in stock can be dispatched within 3-5 working days if you have ordered before 15:00 on a working day (except national holidays). The delivery time frame by the courier varies depending on your location, and the estimated delivery dates can been seen upon selecting the delivery method during the checkout process. If you order a custom-made product, the expected delivery time is different. In this case you will find this frame time in the product description. 

• Can I change my delivery address?

Did you order something to be sent to an address that is incorrect? If your order has not already been dispatched, please get in touch with us by email, or whatsapp as soon as possible. We'll check whether we can still change the address of the shipment. If you're moving, you can easily change your address in your customer account.

• How can I track my order?

Orders are shipped by DPD or DHL, depending on the services available in your location. As soon as your order has been dispatched, you will receive an automated email from the shipping company with the tracking information. If you have not received an email from the shipping company after your order has been dispatched, please contact us.

• I would like to receive my order as quickly as possible, what is the best procedure?

We aim to dispatch orders as quickly as possible, so you may receive your order before the estimated delivery date. Depending on your location, you may be able to select a faster shipping service- during the checkout process you can see which shipping options are available for you with the estimated delivery dates. However if your order is urgent please contact us before placing an order and we can advise if the item(s) can be dispatched to reach you in time.

• How much will it cost for shipping?

The shipping cost is calculated based on the weight of the package, dimensions and delivery destination. 

• If I buy from different makers, do I need to pay different shipping fees?

No, only one shipping cost is calculated per order.

• If I buy from different makers, is my order delivered in one go or different deliveries?

We will do our best, if possible, to have everything delivered to you in one package, however occasionally we may have to dispatch your order in separate packages. This may be due to stock availability, or part of your order being a customized product which will require time to be created. You will be contacted by email if your order will be delivered in separate packages.

• Can I return or exchange my product(s)?

If you would like to return your purchase, it is possible to do this within 14 calendar days after delivery. Items must be returned unused and as new. In case of damage, costs may be charged. 

Report your return using the online return form. Within one working day you will receive a response to your request.

In the case of Custom-made products, the return policy is not applicable

• How long will it take to receive my refund?

As soon as we have received the returned item(s), we will refund your money using the same payment method you used for purchasing. You will be able to see refunded amount within your account normally be the next working day, however please allow 5 working days for the refund to be processed. Postage costs cannot be refunded.

• Which items cannot be refunded?

Custom-made products cannot be returned. Please double check all of the information you provide for the customization is accurate- you will receive by email a visual of the artwork to approve before the customized product is created. Upon approval, changes or cancelations cannot be made.

Earrings and beauty products cannot be returned for health and hygiene reasons.

• My purchase was delivered incorrectly, damaged or incomplete. What should I do?

Please contact us by using the online return form and provide photos of the imperfection within 48 hours of delivery. You can also contact us by email. We will endeavor to find a solution and resolve the issue as soon as possible. 

• If I purchase a workshop and I can no longer attend, can I get a refund?

Yes, this is possible if you inform us your non-attendance no later than 48 hours before the event.