It is easy, just go to your account and change the details there.

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In many cases you will be able to write your wishes on the website. We will contact you by email with details of the information required to make your custom order. If you do not receive an email 24 hours after placing an order, please contact us by email, or whatsapp.

Yes, we have a beautiful physical store full of many items, and welcome visitors to come by and have a look! The shop is located in Eindhoven, The Netherlands. Check here for our address. 

Once you have selected the item(s) you would like to purchase on our website, add them to the shopping cart and simply follow the on screen instructions to enter payment and delivery details.

You can easily cancel an order by logging into your customer account. You can only cancel your order if it hasn't been dispatched. 

Don't have a customer account? You can quickly get into contact with us via email or whatsapp to let us know that you wish to cancel your order. 

You can only change your order if it has not yet been dispatched. Contact our customer service to enquire about any changes you wish to make.

Please check your spam folder in your email. In case you do not receive the order confirmation within 1 hour, please contact us by email or whatsapp.

Yes, it is possible to order and have items delivered to all countries within the EU. The price of shipping depends on the size of your order and your location- the price and shipping options will be displayed during the checkout process. Some items are not suitable for shipping and will only be available for pick up- this is displayed when selecting the item to add to the shopping cart.

At the moment it is not possible, however we would really love to have our products available to countries outside of the EU and will be working towards this in the future! 

You will receive an email confirmation. You will also receive an email from the professional service provider with more details of the event.

The price you see is the price you pay- no hidden charges! The price already includes customization. You will see the price displayed upon selecting the item. There will be no additional charges once you have placed your order, unless you have wish to make any changes that do not fit within the description of the item.

All payments on our website are supported by Mollie. Upon payment you will be redirected to the secure environment of our payment service provider. We can accept payments via iDeal,  Mastercard / Visa, SOFORT, Banking, and Bancontact.

This payment method is not available on our website. If you have a special requirement and need to pay by bank transfer, please contact us by email and we will arrange something for you. 

At the moment we do not have this payment method available. 

Please check your spam folder in your email. In case you do not have the email with your invoice, please contact us by email or whatsapp and we will email the invoice to you as soon as possible.

No, you can only pay with cash in our physical store. Check it out on the map.

No, there are not payment fees when buying on our website.

All of our items are shipped from the Netherlands.

Your order may have been shipped in separate packages. We aim to ship complete orders as much as possible, however we may occasionally have to make separate shipments. If this has happened, we will contact you by email. If you have not received any emails from us and you are missing part of your order, please contact us as soon as possible here.

It is possible to have your order shipped to one address; if you would like to have items shipped to a different address, please place a separate order.

All items in stock can be dispatched within 3-5 working days if you have ordered before 15:00 on a working day (except national holidays). The delivery time frame by the courier varies depending on your location, and the estimated delivery dates can been seen upon selecting the delivery method during the checkout process. If you order a custom-made product, the expected delivery time is different. In this case you will find this frame time in the product description. 

Did you order something to be sent to an address that is incorrect? If your order has not already been dispatched, please get in touch with us by email, or whatsapp as soon as possible. We'll check whether we can still change the address of the shipment. If you're moving, you can easily change your address in your customer account.

Orders are shipped by DPD or DHL, depending on the services available in your location. As soon as your order has been dispatched, you will receive an automated email from the shipping company with the tracking information. If you have not received an email from the shipping company after your order has been dispatched, please contact us.

We aim to dispatch orders as quickly as possible, so you may receive your order before the estimated delivery date. Depending on your location, you may be able to select a faster shipping service- during the checkout process you can see which shipping options are available for you with the estimated delivery dates. However if your order is urgent please contact us before placing an order and we can advise if the item(s) can be dispatched to reach you in time.

The shipping cost is calculated based on the weight of the package, dimensions and delivery destination. 

No, only one shipping cost is calculated per order.

We will do our best, if possible, to have everything delivered to you in one package, however occasionally we may have to dispatch your order in separate packages. This may be due to stock availability, or part of your order being a customized product which will require time to be created. You will be contacted by email if your order will be delivered in separate packages.

Some of the items are available to collect from store only- this may be due to the size of the product, or the value which makes it unsuitable for standard shipping. Original paintings and larger prints are marked as store collection only. By removing these items from your basket, the other items should now be available for delivery. If you continue to have issues please get in touch and we will be happy to help.

If you would like to return your purchase, it is possible to do this within 14 calendar days after delivery. Items must be returned unused and as new. In case of damage, costs may be charged. 

Report your return using the online return form. Within one working day you will receive a response to your request.

In the case of Custom-made products, the return policy is not applicable

As soon as we have received the returned item(s), we will refund your money using the same payment method you used for purchasing. You will be able to see refunded amount within your account normally be the next working day, however please allow 5 working days for the refund to be processed. Postage costs cannot be refunded.

Custom-made products cannot be returned. Please double check all of the information you provide for the customization is accurate- you will receive by email a visual of the artwork to approve before the customized product is created. Upon approval, changes or cancelations cannot be made.

Earrings and beauty products cannot be returned for health and hygiene reasons.

Unfortunately not. The returns policy does not apply for custom-made products.

Please contact us by using the online return form and provide photos of the imperfection within 48 hours of delivery. You can also contact us by email. We will endeavor to find a solution and resolve the issue as soon as possible. 

Yes, this is possible if you inform us your non-attendance no later than 48 hours before the event.